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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aceofgnomes.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aceofgnomes.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aceofgnomes.com

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We accept returns on products within 30 days of original purchase (except for items listed as final sale), and as long as items have not been worn or washed, and remain in their original condition and packaging. 

For all returns, you are responsible for the return shipping cost. If a refund for a purchase is requested, the original cost of shipping will not be included.

CLOTHING ITEMS
We will accept returns on goods that have not been worn or washed. If the size ordered doesn’t fit, or you are not happy with your order, you are welcome to exchange it for a different size or another item. For all returns, you are responsible for the return shipping cost. If we need to refund an item, the item cost will be refunded, but not the shipping cost.

INTERNATIONAL ORDERS
If ordering internationally, USPS tracking usually stops once your order leaves the U.S. and we are unable to track it further. If there is an issue, we suggest you contact your local post office and place an inquiry with them. We do NOT offer refunds or returns on international orders.

Ace of Gnomes can not be responsible for any returns/exchanges unless the customer provides tracking information. Ace of Gnomes is only responsible for items received and can not maintain responsibility for returns/exchanges lost in the shipping process.

If you received the wrong item, please contact us using the link above!

Please note that we do not offer refunds, returns or exchanges on any international orders!